HYBRID IT SUPPORT FROM CCNY TECH
Your IT Team,
Expanded.
Your internal IT team knows your business better than anyone. CCNY Tech gives them the additional people, expertise, tools, and support they need to handle more without giving up control of your IT environment.
Meet Jake Sears
MSP Manager at CCNY Tech
See how CCNY Tech works alongside internal IT teams to add capacity and dependable backup.
- BUILT FOR INTERNAL IT TEAMS
- NETWORKS
- SECURITY
- MICROSOFT 365
- PROJECTS
- SUPPORT
CCNY
TECH
Technology that connects everything
CCNY
TECH
Technology that connects everything
THE REALITY OF INTERNAL IT
Your IT Team Shouldn't Have to Do Everything Alone.
Supporting users. Managing vendors. Protecting the network. Maintaining infrastructure. Planning upgrades. Handling emergencies. Keeping up with cybersecurity
For a small internal IT team, the list never really stops.
And even your best IT professional can’t be everywhere, know everything, or have enough hours in the day to tackle every project.
That's where CCNY Tech comes in.
We work beside your internal IT team, not in place of them. You keep the people who understand your organization.
We give them more resources to get the job done.
THE EXPANDED TEAM
One internal team.
A much deeper bench behind them.
The person or team that knows the organization best remains at the center of the relationship.
01
MORE CAPACITY
Extra hands for support, deployments, upgrades, projects, vacations, emergencies, and periods of unusually high demand.
02
BROADER EXPERTISE
Access specialists across networks, servers, cloud services, cybersecurity, Microsoft 365, infrastructure, and end-user support.
03
BETTER TOOLS & PRACTICES
Proven monitoring, documentation, automation, security practices, and processes developed across multiple IT environments.
04
DEPENDABLE BACKUP
A familiar technical team ready when additional help, coverage, or a second opinion is needed.
A DIFFERENT KIND OF IT PARTNERSHIP
Keep Your IT Team
in Control.
Traditional outsourcing can feel like handing over your IT department.
That's not what we're here to do.
Your internal IT professionals remain informed, involved, and in control of the environment they know best.
CCNY Tech works behind them as an extension of the team—sharing knowledge, providing additional resources, and stepping in where our expertise can make their job easier.
CCNY Tech works behind them as an extension of the team—sharing knowledge, providing additional resources, and stepping in where our expertise can make their job easier.
Your team leads. We help them go further.
Choose How CCNY Tech Fits In
IT Support That Fits
Around Your Team.
Every IT department operates differently. That’s why the relationship doesn’t have to begin with a massive outsourcing agreement.
Start with
what your team
actually needs.
WHEN NEEDED
On-Demand Support
Bring in CCNY Tech when your team needs another set of hands or specialized expertise. Ideal for escalations, emergencies, staff coverage, troubleshooting, and occasional technical needs.
FOR THE PROJECT
Project & Specialist Support
Add experienced resources for migrations, deployments, infrastructure upgrades, cabling, cloud initiatives, security projects, refreshes, and complex technical work. Get the skills and capacity for the project without permanently expanding headcount.
PART OF THE TEAM
Ongoing IT Partnership
Build a predictable relationship with a team that becomes familiar with your environment, systems, priorities, and internal IT personnel. Get ongoing support, communication, documentation, planning, monitoring, and proactive recommendations as your needs evolve.
Start with what you need today. Expand the relationship when it makes sense.
01
WHEN EVERYTHING DEPENDS ON INTERNAL IT
- Routine tickets compete with strategic work.
- Major projects compete with everyday support.
- Difficult technical problems stay with the same few people.
- Vacation or turnover creates coverage gaps.
CCNY TECH
02
WHEN YOUR IT TEAM HAS BACKUP
- More time for planning, security, and business priorities.
- More confidence taking on major initiatives.
- Access to additional specialists when problems become complex.
- Better continuity when resources are unavailable.
The Technical Bench Behind Your Team
One Partner.
A Much Deeper Technical Bench.
Behind your internal IT team is access to CCNY Tech’s broader IT services capabilities.
Fast, reliable remote assistance to resolve technical issues and minimize downtime for your team.
Expert technicians dispatched to your location for hands-on troubleshooting and hardware support.
Complete Microsoft 365 deployment, migration, and ongoing management for your organization.
Multi-layered security solutions to protect your business from evolving cyber threats.
Continuous monitoring to help identify issues and keep systems maintained.
Design, deployment, and management of robust network and server infrastructure.
Professional cabling solutions for reliable, organized, and scalable network connectivity.
End-to-end project management for technology rollouts, migrations, and upgrades.
The business impact
Continuity
Reliable coverage and less dependence on one person or a small internal team.
Efficiency
Put the right technical resource on the right problem instead of asking one person to solve everything.
Predictability
Build the support structure that fits your organization, from occasional assistance to an ongoing relationship.
A stronger internal IT professional creates a stronger organization.
CCNY Tech provides the people, knowledge, tools, and availability to help make that possible.
People Behind the Partnership
Experienced IT Professionals.
Real People. Practical Support.
CCNY Tech has been helping organizations solve technology challenges for more than three decades.
Our team provides everything from technical and managed IT services to cybersecurity, infrastructure, hardware, and IT asset lifecycle support.
But our approach stays simple:
- 01. Understand the environment.
- 02 Respect the internal team.
- 03 Solve the problem.
The Technical Bench Behind Your Team
You Built Your IT Team.
Now Give Them Backup.
Your internal IT professionals don’t need someone competing for their role.
They need people they can rely on when the workload grows, a difficult problem appears, or a major project needs additional resources.