Privacy Policy
Last Updated: 5/18/2026
CCNY Tech (Computer Connection of Central New York, Inc.) values your privacy. This policy explains how we collect, use, and protect your information.
Overview
CCNY Tech provides IT support, managed services, professional services, and hardware procurement. We collect and use information in order to provide our services, communicate with customers, and maintain business operations.
We take privacy seriously and work to protect the information we store.
CCNY Tech does not sell, rent, or trade personal information to third parties for advertising purposes.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, business name, phone number, email address, and mailing address
- Account and Service Information: Support tickets, work history, device or network details, and configuration information
- Order and Billing Information: Purchase history, quotes, invoices, and payment details
- Website Usage Information: Form submissions and technical diagnostics used for security or troubleshooting purposes
How We Use Your Information
We use customer information to:
- Provide technical support and managed services
- Deliver hardware and process orders
- Communicate regarding support requests, scheduling, and service updates
- Maintain internal business and service records
- Improve operations and customer experience
- Ensure network, system, and account security
We may also use contact information for legitimate business-related communications, including:
- Email newsletters
- Product or service announcements
- Service-related updates
- Business outreach regarding technology services
SMS Communications
CCNY Tech does not use SMS text messaging for marketing or promotional campaigns.
SMS communications are used strictly for operational and service-related purposes, including:
- Support ticket updates
- Service scheduling notifications
- Maintenance or outage notifications
- Security or account verification messages
Data Storage
Customer information may be stored within CCNY Tech systems and business platforms, including Customer Relationship Management (CRM), ticketing, billing, and support systems.
We retain customer information only as long as necessary to provide services, maintain business records, comply with legal obligations, and support ongoing operations.
Sharing of Information
CCNY Tech may share customer information only in the following situations:
- With vendors, distributors, or partners required to deliver services, shipping, licensing, or warranty support
- With security, backup, compliance, or managed service platforms used to support customer environments
- When required by law, subpoena, or regulatory request
- When authorized by the customer
CCNY Tech does not sell or share customer information with third parties for advertising or lead generation purposes.
Mobile phone numbers and SMS consent information will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.
Your Choices
Customers may:
- Request access to or correction of their contact information
- Unsubscribe from marketing emails using the unsubscribe link provided in emails
- Request removal from marketing call lists
- Opt out of SMS communications at any time by replying STOP
Opting out of marketing communications does not prevent CCNY Tech from sending necessary service-related, account-related, security-related, or billing-related communications.
Contact Us
For questions regarding this Privacy Policy or privacy-related requests, please contact us using the information below.
CCNY Tech
- 145 New Hartford St., New Hartford, NY 13413
- 315-724-2209
- info@ccnytech.com