CCNY Tech SMS Program Terms & Conditions
Program Name: CCNY Tech Support Notifications · Effective Date: 5/18/2026
Program Description
CCNY Tech sends service-related SMS notifications to customers who submit service requests, open support tickets, schedule work, or otherwise engage with our technical support team.
SMS communications are used strictly for operational and service-related purposes. CCNY Tech does not send marketing or promotional messages via SMS.
Examples of SMS communications may include:
- Support ticket updates
- Scheduling confirmations or changes
- Maintenance notifications
- Service outage notifications
- Security or account verification messages
SMS Consent
Customers may opt into SMS communications by:
- Submitting a support request
- Providing their phone number during onboarding or service setup
- Requesting service updates via SMS
- Communicating with CCNY Tech through support channels
- Scheduling technical support or service appointments
By providing a mobile phone number and engaging with CCNY Tech for support or service-related communications, customers consent to receive operational SMS messages from CCNY Tech.
Consent to receive SMS messages is not a condition of purchase.
Message Frequency
Message frequency varies depending on customer activity and service requests.
Customers may receive messages related to:
- Active support tickets
- Appointment scheduling
- Maintenance notifications
- Service interruptions or outage updates
- Account verification or security alerts
Customer Care Contact Information
If you need assistance or have questions regarding SMS communications, contact us at:
Opt-Out Instructions
Customers may opt out of SMS communications at any time by replying:
After opting out, customers will no longer receive SMS notifications unless they opt back in by replying START.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Wireless carriers are not liable for delayed or undelivered messages.
Privacy Policy
For information about how customer information is collected, used, and protected, please review our Privacy Policy:
Questions About Our SMS Program?
Reach out to our customer care team for any questions regarding SMS communications.
CCNY Tech
- 145 New Hartford St., New Hartford, NY 13413
- 315-724-2209
- support@ccnytech.com